GENERAL (3)

• SMS / Phone number Validation is LIVE

• How to use the client's own Twilio account for the location?

• How to use Custom CSS to hide the Twilio error banner

CALLING (20)

• Call Events Not Working

• Geo Permissions Issues

• Purchase Twilio Number - "Please Select Bundle/Address to Purchase Number"

• Calls Not Recording

• Phone Call Redirect Loop

• Call forwarding number not working

• Call status marking calls as completed when the client didn't answer the call

• Troubleshooting Outbound Calls using Dialer on Desktop Web App

• How to check logs for a specific Call in Twilio

• How to Set Up Call Tracking (Number Pool)

• Call & Voicemail Drop Events

• Inbound Call Routing - Explained

• Call Status Workflow Trigger Setup

• Inbound Calling on Mobile APP

• Outbound Calls / Softphone - How It Works

• How to Fix Bad Call Quality

• Call disconnected in mobile app only

• Cannot find contacts in live transfer window - warm transfer

• Why are my Calls marked as Spam, and how can I avoid it (LC Phone)

• How To Reduce 'Spam Likely' by Registering your Numbers on Free Caller Registry

MESSAGING (21)

• A2P registration

• SMS Not Sending / Delivering to Contacts

• SMS Contains Pieces of Code

• SMS still coming from old Twilio number when I got a new one?

• Incoming SMS only shows up in Conversation / not forwarding to the forwarding number

• An error has occurred. Please try again. Error message: The From phone number is not a valid, SMS-capable inbound phone number or short code for your account.

• Incoming or inbound SMS message showing as calls / not showing at all

• Troubleshooting when Conversations are glitching

• Twilio Error 21610 "The message from/to pair violates a blacklist rule" when sending SMS

• Common Unsuccessful SMS errors

• How to check logs for a specific text message if you are connected to your own Twilio account

• Calculating the Cost of Each Text Message: A Step-by-Step Guide

• Using media in SMS campaign - how will it look on receiver's device?

• LC - Phone Messaging Policy

• How do I prevent my messages from being filtered by carriers(30007)?

• Understanding the Potential Delivery Issues of Text Messages with Shortened URLs

• Action Required: UK SMS Messages Sent Via International Long Codes Will Be Blocked from June 1, 2023

• Best Practices for SMS deliverability and Avoiding SMS Restrictions

• SMS is coming from a different Twilio number than the one in Phone Numbers tab

• Which Twilio phone number will the leads be getting the SMS from?

• What is the file size limit of an attachment to an SMS or an Email?

VOICEMAIL (3)

• Voicemail For Company And For Users

• Voicemail Drop FAQ

• Voicemail Drop File Conversion

PHONE NUMBERS (16)

• Moving numbers out of an LC Phone Sub-account to the client's own Twilio account

• Moving numbers to an LC Phone Sub-account from the client's own Twilio account

• Moving Numbers tool across sub-accounts

• How to buy a Twilio number for the HighLevel location inside Twilio console?

• Phone Number Settings Explained

• How to buy a toll free number inside GHL?

• Porting your telephone number (non-Twilio number) to a location

• Toll-Free Verification Guide for LC - Phone (US/Canada)

• Hosting your US telephone number (non-Twilio number) to a location

• How to Purchase a Phone Number in a Sub-Account

• Import Existing Twilio Numbers into HighLevel

• Deleting / Resetting a Twilio Number

• Phone numbers for users / Assign Twilio Numbers to Users

• Move Numbers From One Twilio Account To Another

• How to request a Twilio number that's not available?

• How to restore a deleted Twilio number

LC - PHONE (7)

• How do I migrate my agency and sub-account over to LC Phone?

• Why is your account suspended

• Regulatory Bundle and Address Creation for Sub-Accounts

• What is LC - Phone System?

• LC - Phone Pricing Structure

• How to Disable LC Phone System for your Agency

• Fixing Failed Number Registrations (A2P Local and Toll-Free)